Privacy Policy

San Jose Heavy Hauling respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit our website, request a transportation quote, contact our team, or use our heavy hauling and vehicle transport services.

This Privacy Policy applies to information collected through our website, quote forms, emails, telephone calls, text messages, payment communications, and other interactions related to our services.

By submitting information to us, you acknowledge the data practices described in this Privacy Policy. Separate consent will be requested when required for optional marketing communications, advertising technologies, or other activities.

Information We Collect

The information we collect depends on how you interact with us and the services you request.

Personal and Contact Information

When you request a quote, contact our team, or arrange transportation, we may collect:

• Your name
• Company name
• Telephone number
• Email address
• Billing address
• Pickup address
• Delivery address
• Preferred contact method
• Information included in your messages

Equipment and Shipment Information

To prepare a quote and coordinate transportation, we may collect:

• Equipment, machinery, vehicle, boat, RV, or trailer type
• Make, model, and year
• Vehicle identification number or serial number
• Length, width, height, and weight
• Operating or non-operating condition
• Photographs and documents
• Pickup and delivery locations
• Requested transportation dates
• Loading and unloading requirements
• Property-access restrictions
• Permit or escort requirements
• Special transportation instructions
• Approximate shipment value

Payment and Transaction Information

When you accept or purchase services, we may collect quote details, order records, invoice information, deposit or payment status, billing details, cancellation information, refund information, shipment records, and customer-service history.

Payment-card information may be collected and processed directly by a third-party payment processor. We may receive limited transaction information without receiving or retaining your complete payment-card number.

Communications

We may collect information contained in emails, telephone calls, text messages, website forms, quote requests, attachments, customer-support inquiries, reviews, complaints, and claims.

Where permitted by law, telephone calls may be monitored or recorded for quality assurance, training, documentation, security, or compliance purposes. Notice will be provided where required.

Website and Device Information

When you visit our website, we and our service providers may automatically collect:

• Internet Protocol address
• Browser type
• Device type
• Operating system
• Pages viewed
• Links clicked
• Referring and exit pages
• Date and time of visits
• Approximate location based on IP address
• Cookie and advertising identifiers
• Website interaction information

How We Collect Information

We may collect information when you:

• Complete a quote-request form
• Call, email, or text our business
• Submit photographs or shipment documents
• Accept a transportation quote
• Make a payment
• Communicate with a representative, dispatcher, driver, or carrier
• Submit a review, complaint, or damage claim
• Visit or interact with our website

We may also receive information from independent motor carriers, freight brokers, dispatchers, logistics providers, referral sources, lead-generation services, analytics providers, advertising platforms, and publicly available sources.

How We Use Your Information

We may use information to:

• Respond to transportation inquiries
• Prepare heavy-haul and vehicle-transport quotes
• Review shipment dimensions and transportation requirements
• Identify suitable transportation equipment or providers
• Arrange or provide transportation services
• Coordinate pickup and delivery
• Obtain permits, escorts, or route services
• Communicate shipment and scheduling updates
• Process deposits, payments, and refunds
• Provide customer support
• Maintain shipment, transaction, and business records
• Investigate complaints, claims, or disputes
• Verify information provided to us
• Detect fraud and unauthorized activity
• Protect our website and systems
• Improve our website, advertising, and services
• Measure website and marketing performance
• Send marketing communications where permitted
• Comply with legal and regulatory obligations
• Enforce our agreements and Terms and Conditions

How We Share Information

We do not sell personal information for monetary consideration.

We may disclose information when reasonably necessary to provide transportation services, process your request, protect our business, or comply with applicable law.

Transportation Providers

We may share customer contact details and shipment information with:

• Independent motor carriers
• Drivers
• Freight brokers
• Dispatchers
• Logistics providers
• Permit services
• Pilot-car and escort providers
• Route-survey providers
• Towing and recovery companies
• Loading and rigging providers
• Storage facilities
• Other transportation participants

These parties may need your information to prepare a quote, confirm availability, obtain permits, coordinate transportation, or complete pickup and delivery.

Business Service Providers

We may share information with companies that support our business, including providers of:

• Website hosting
• Customer relationship management systems
• Email and text-message services
• Call tracking
• Payment processing
• Accounting and invoicing
• Cloud storage and document management
• Website analytics
• Cybersecurity
• Customer support
• Advertising and marketing

These providers may access information only as needed to provide services to us or as otherwise permitted by applicable law.

Legal and Safety Disclosures

We may disclose information when we reasonably believe it is necessary to:

• Comply with a law, subpoena, court order, or government request
• Investigate suspected fraud or unlawful activity
• Enforce a contract or legal right
• Protect our website, business, or property
• Protect customers, carriers, drivers, employees, or the public
• Establish, exercise, or defend a legal claim

Business Transfers

Information may be transferred as part of a merger, acquisition, financing, restructuring, sale of assets, bankruptcy, or similar business transaction.

Cookies and Tracking Technologies

Our website may use cookies, pixels, tags, local storage, analytics tools, call-tracking systems, and similar technologies.

These technologies may help us:

• Operate and secure the website
• Remember visitor preferences
• Measure website traffic
• Understand how visitors use our pages
• Improve website performance
• Measure advertising campaigns
• Display relevant advertisements
• Detect fraud and technical problems

You may be able to control cookies through your browser settings or through a cookie-preference tool available on our website.

Blocking cookies may affect the availability or operation of certain website features.

Analytics and Advertising Services

We may use third-party analytics, advertising, call-tracking, and website-performance services to understand website activity and measure the results of our advertising.

These providers may collect browser, device, cookie, approximate-location, and website-interaction information according to their own privacy policies.

Depending on the technology used and the law that applies, certain advertising-related disclosures may be treated as a sale, sharing, or targeted advertising even when no money is exchanged.

You may contact us to request information about the privacy choices available to you.

Telephone, Email, and Text Communications

We may contact you by telephone, email, or text message regarding:

• Your quote request
• Shipment information
• Carrier availability
• Pickup and delivery
• Transportation documents
• Payments and billing
• Shipment updates
• Customer-service matters
• Claims and disputes

Where required, we will obtain separate consent before sending automated promotional calls or marketing text messages.

Consent to receive promotional communications is not a condition of purchasing transportation services.

You may unsubscribe from marketing emails using the unsubscribe link provided. You may reply STOP to eligible marketing text messages. Message and data rates may apply.

Opting out of marketing communications will not prevent us from sending necessary service-related messages.

Data Retention

We retain personal information for as long as reasonably necessary to:

• Respond to your request
• Provide and coordinate transportation services
• Maintain shipment and business records
• Process payments and refunds
• Manage claims or disputes
• Meet accounting, insurance, contractual, and legal requirements
• Prevent fraud
• Protect our legal rights

The retention period may vary depending on the type of information, the service provided, applicable contracts, potential disputes, and legal requirements.

When information is no longer reasonably needed, we may delete, anonymize, aggregate, or securely dispose of it.

Information Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information.

These safeguards may include access controls, authentication procedures, secure service providers, staff policies, backups, encryption where appropriate, and security monitoring.

No website, internet transmission, email, text message, or electronic-storage system can be guaranteed completely secure. You should avoid sending highly confidential information through unsecured communication methods.

Your Privacy Rights

Depending on where you live and which laws apply to our business, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of certain information
• Receive a portable copy of certain information
• Opt out of certain sales or sharing
• Opt out of targeted advertising
• Limit certain uses of sensitive personal information
• Withdraw consent where processing is based on consent
• Appeal a denied privacy request where applicable
• Exercise your rights without unlawful discrimination

These rights may be subject to legal exceptions and identity-verification requirements.

To submit a privacy request, email us at info@sanjoseheavyhauling.com. Please include “Privacy Request” in the subject line and clearly describe your request.

We may request information necessary to verify your identity and protect your information from unauthorized access or deletion.

An authorized agent may submit a request where permitted by law. We may require documentation showing that the agent is authorized to act on your behalf.

California Privacy Rights

California residents may have additional privacy rights when the California Consumer Privacy Act applies to San Jose Heavy Hauling. These may include rights to know, access, correct, delete, and opt out of certain sales or sharing of personal information.

California privacy rights are subject to applicable definitions, limitations, exemptions, and verification requirements. We will respond to verified requests within the period required by applicable law.

We do not knowingly sell or share the personal information of individuals under 16 years of age.

Privacy Rights in Other Locations

Residents of certain other states or countries may have additional rights under applicable privacy laws.

These rights may include access, correction, deletion, portability, restriction, objection, withdrawal of consent, or the right to complain to an appropriate regulatory authority.

We will process valid privacy requests in accordance with the law that applies to the request.

Children’s Privacy

Our website and transportation services are intended for adults and businesses.

San Jose Heavy Hauling does not knowingly collect personal information directly from children under 13.

If you are a parent or legal guardian and believe that a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete the information.

Third-Party Websites

Our website may include links to carrier websites, payment platforms, mapping services, social-media pages, or other third-party services.

This Privacy Policy does not govern information collected directly by a third party. We do not control the privacy or security practices of third-party websites and recommend reviewing their privacy policies before providing information.

Changes to This Privacy Policy

San Jose Heavy Hauling may update this Privacy Policy to reflect changes in our services, technology, business practices, or legal obligations.

The updated version will be posted on this page with a revised “Last Updated” date. Where required, additional notice may be provided before material changes take effect.

Contact Us

If you have questions, complaints, or requests regarding this Privacy Policy, please email us at info@sanjoseheavyhauling.com or contact us through our Contact Us page.

You may also review our Terms and Conditions for additional information governing your use of our website and services.